ENFORCEMENT COSTS If referral to an external agent is required to collect outstanding debt, the Hirer shall pay all costs in relation to the collection of the debt. These costs may include commission, administration and/or legal costs. A late payment penalty of 2.5% shall be applied to late payment and shall accrue until all outstanding monies have been recovered in full. The Company reserves the right to charge use of money interest on all outstanding accounts. The rate will be 8% per annum on a compounding basis. DEFAULT A default occurs when the Hirer does not pay the invoiced amount in full on the due date without provided any reasonable explanation or reason. In the event a default occurs, The Company and its authorised Agents reserve the right to load a credit default against an individual or company who does not comply assuming the Credit Bureau parameters to load a default have been satisfied.
CANCELLATION POLICY: We require notice of at least 1 months notice to cancel or change the hire of any item eg: Bouncy Castle, Candy floss machine, popcorn machine, slushy machine, etc) 50% deposit will need to be paid upon booking. This will be retained if the hire is cancelled within this time. There is no cancellation fee for bouncy castles due to wet weather. The full amount on the invoice will need to be paid or retained if cancellation is less than 7 days from the event date.
COVID-19: If we find ourselves in lockdown levels of 2/3/4 and it is out of our control we will be able to offer a Postponement date, Contactless collection or a Open ended Credit note that can be used anytime. Any payments already made will be non-refundable.
Postponements are subject to availability.