Terms and Conditions and Cancellations fees
ENFORCEMENT COSTS If referral to an external agent is required to collect outstanding debt, the Hirer shall pay all costs in relation to the collection of the debt. These costs may include commission, administration and/or legal costs. A late payment penalty of 2.5% shall be applied to late payment and shall accrue until all outstanding monies have been recovered in full. The Company reserves the right to charge use of money interest on all outstanding accounts. The rate will be 8% per annum on a compounding basis.
DEFAULT A default occurs when the Hirer does not pay the invoiced amount in full on the due date without provided any reasonable explanation or reason. In the event a default occurs, The Company and its authorised Agents reserve the right to load a credit default against an individual or company who does not comply assuming the Credit Bureau parameters to load a default have been satisfied.
CANCELLATION POLICY: We require notice of at least 1 months notice to cancel or change the hire of any item eg: Bouncy Castle, Candy floss machine, popcorn machine, slushy machine, etc) There is no cancellation fee for bouncy castles due to wet weather. (this is the only situation where a refund is possible) The full amount on the invoice will need to be paid or retained if cancellation is less than 1 month from the event date. Unfortunately We no longer offer Refunds for cancellations, we are happy to provide a postponement or an open ended credit note for future use. Bookings do not automatically cancel if a deposit is not paid. Please Note: If we do not receive deposit/payment or a message cancelling before the event date this is not a cancellation for the event and your booking is still held with us. If a cancellation happens within the 1 month period the customer will be charged 50% OR the full amount of the hire whichever the company chooses. The rental agreement that is sent through with the invoice is only for the hire/damage of the equipment, your signature is not required for an agreement for the booking, your agreement/booking is acknowledged when an invoice has been sent to you. Covid-19: If we find ourselves in lockdown levels of 2/3/4 and it is out of our control we will not be able to refund payments made. We will be able to offer a Postponement date, Contactless collection or a Open ended Credit note that can be used anytime. This is subject to availability.
